CHSD Staff Technology Resources
ClassLink
-
Delaware DOE has transitioned away from the IMS login you previously used to access eSchool, DEEDS, Email, Schoologyand other applications to a Single Sign On Portal using ClassLink.
Please click the ClassLink logo or here to logon to ClassLink using your CHSD email username (first.last e.g., test.user) and password.
The @cape.k12.de.us is NOT needed.
Incident IQ
-
All technology support requests now go through Incident IQ. Please click the Incident IQ logo or here to sumbit a request.
Logon to IncidentIQ using your CHSD email address (first.last@cape.k12.de.us e.g., test.user@cape.k12.de.us) and password.
Having Issues?
-
Need help using Incident IQ?
Need help using IncidentIQ? Check out the Incident IQ quick start guide.
Remeber to logon to IncidentIQ using your CHSD email address (first.last@cape.k12.de.us e.g., test.user@cape.k12.de.us) and password.
-
Issues with learning applications such as G-Suite Schoology, Clever, etc?
Issues with G-Suite Schoology, Clever, Forefront Math and other learning applications can be submitted our NEW ticketing system IncidentIQ by clicking here.
Logon to IncidentIQ using your CHSD email address (first.last@cape.k12.de.us e.g., test.user@cape.k12.de.us) and password.
-
Issues with ePay?
Issues with ePay should be directed to the State of DE via the Employee Self-Service Help Line 1-866-751-7833 or via the PHRST Employee Self-Service Assistance website.
-
Issues accessing with DEEDS?
Issues with accessing DEEDS should be directed to Nancy Wenrich.
-
Where do I submit a tech support ticket?
Staff can logon to our NEW ticketing system IncidentIQ by clicking here.
Logon to IncidentIQ using your CHSD email address (first.last@cape.k12.de.us e.g., test.user@cape.k12.de.us) and password.
-
Issues accessing with AESOP?
Issues with accessing AESOP should be directed to Nancy Wenrich.
-
Issues accessing Data Service Center?
Issues with accessing Data Service Center should be directed to Wendy Embleton. School Nurses should contact DSC directly.
-
How do I reset my PDMS password?
Click here for a video explaining the reset password process for PDMS password.
-
ClassLink is DOWN! How can I access email, Schoology, etc.?
You can access a limited amount of services by going to this page and clicking on the needed service icon.
-
Having trouble accessing ClassLink?
If you need assiatance with accessing the ClassLink SSO Portal please create a CHSD tech support ticket.
If for some reason you can not create a CHSD tech support ticket please email ClassLinkHelp@cape.k12.de.us with the error(s) you are receiving and a CHSD tech support ticket will be created on your behalf.
-
Is there insurance available for my District issued technology?
Yes! Click here for more information or to enroll in Smart Tech Insurance coverage for your Macbook Air or Macbook Pro.
Current Status of CHSD Systems
"Degraded performance" (yellow) means most systems are operational, but there may be lags or connectivity issues. "Service disruption" (red) means a particular function is experiencing a temporary outage. Rest assured though, if you see these alerts, our IT team is working hard to fix the problem as fast as possible.